What is the first step to take when writing a complaint letter?
Anglès - Gestió administrativa
a:
Address the letter to the customer service manager.
b:
Include personal opinions about the product.
c:
Write a detailed list of complaints.
d:
Attach receipts and documentation.
Resposta correcta: a
Explicació: The first step when writing a complaint letter is to address it to the customer service department, ideally the manager's name if known.
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