What is an effective way to summarize a complaint to ensure understanding?

Anglès - Gestió de vendes i espais comercials

a: I hope you can provide a solution soon.
b: Just to make sure I understand, you were promised...
c: I think this is a simple issue.
d: This shouldn't take long to fix.

Resposta correcta: b

Explicació: Summarizing what the customer has said helps confirm that you fully understand their complaint, which is essential for effective communication.

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