What is an effective way to summarize a complaint to ensure understanding?
Anglès - Gestió de vendes i espais comercials
a:
I hope you can provide a solution soon.
b:
Just to make sure I understand, you were promised...
c:
I think this is a simple issue.
d:
This shouldn't take long to fix.
Resposta correcta: b
Explicació: Summarizing what the customer has said helps confirm that you fully understand their complaint, which is essential for effective communication.
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