Which phrase is appropriate when trying to empathize with a customer?
Anglès - Gestió de vendes i espais comercials
a:
It's not my fault; you should check the terms.
b:
Thank you for pointing that out.
c:
I don’t have time for this.
d:
You are overreacting.
Resposta correcta: b
Explicació: Using phrases that acknowledge the customer's feelings shows empathy and a willingness to resolve their issue.
Vols poder respondre preguntes com aquesta?
Registra't a Itest.cat i pots preparar tots els teus exàmens del IOC*!