What should you do first when addressing a customer's complaint?
Anglès - Gestió de vendes i espais comercials
a:
Listen to the complaint carefully and without interruption.
b:
Apologize immediately without understanding the problem.
c:
Offer a quick refund without any discussion.
d:
Dismiss the complaint as unimportant.
Resposta correcta: a
Explicació: Listening attentively to the customer's complaint is crucial to understanding their issue before taking any further action.
Vols poder respondre preguntes com aquesta?
Registra't a Itest.cat i pots preparar tots els teus exàmens del IOC*!